Our warranty information
At Pure Energy Health & Balance – Las Vegas, we stand behind the quality of every negative ion bracelet and jewelry piece we sell. Your energy matters — and so does your investment. We pride ourselves on our adaptability and commitment to excellence in every aspect of our service, ensuring that you receive only the best for your well-being.
🔒 3-year warranty – silicone negative ion bracelets
All silicone negative ion bracelets are protected by a 3-year limited warranty from the date of purchase. This warranty covers manufacturing defects, material defects, and premature breakage under normal use. If your bracelet fails due to a manufacturing issue within 3 years, we will repair or replace it at no cost.
💎 Lifetime warranty – stainless steel jewelry
All stainless steel negative ion jewelry is protected by a lifetime warranty. This includes manufacturing defects and structural failure under normal wear. Our stainless steel pieces are built to last; if your item experiences a defect at any time, we will repair or replace it.
What is not covered: This warranty does not cover damage caused by cutting, stretching excessively, misuse, normal wear and tear, loss, or theft. We encourage responsible care to maintain the integrity of your Pure Energy LV products.
Frequently asked questions about our warranty
Understanding your warranty is important for peace of mind. Here are some of the most common questions we receive regarding our Pure Energy LV product warranties. For any further queries, please feel free to contact us directly.
What kind of problems or issues with the bracelets would you fix or replace for a customer under warranty?
Our 3-year limited warranty for silicone negative ion bracelets covers manufacturing defects, material defects, and premature breakage under normal use. For our stainless steel negative ion jewelry, the lifetime warranty covers manufacturing defects and structural failure under normal wear. We are committed to ensuring the quality and integrity of your Pure Energy LV products.
How long does this warranty coverage last after someone buys a bracelet from you?
Silicone negative ion bracelets are covered by a 3-year limited warranty from the date of purchase. Our stainless steel negative ion jewelry comes with a lifetime warranty, ensuring peace of mind for as long as you own the piece.
If a customer needs to use their warranty, what steps should they take?
To make a warranty claim, please contact our customer service team at [[email]] or call us at [[phonenumber]]. Be prepared to provide your proof of purchase (order number or receipt) and a description of the issue. Our team will guide you through the process, which may include returning the item for assessment. We aim for a swift resolution.
Are there any situations where the warranty wouldn't apply, like if a bracelet gets lost or damaged by accident?
Yes, there are situations where the warranty does not apply. For both silicone and stainless steel items, our warranty does not cover damage caused by cutting, excessive stretching, misuse, loss, or theft. It also excludes normal wear and tear. The warranty is specifically for manufacturing and material defects under normal use.
Is proof of purchase required for a warranty claim?
Yes, a valid proof of purchase, such as an order number or receipt, is necessary to process any warranty claim. This helps us verify the purchase date and product details for your Pure Energy LV item.
What does 'normal wear and tear' mean in the context of the warranty?
'Normal wear and tear' refers to the natural degradation of a product over time through regular use, such as minor scratches, fading of finishes, or stretching that occurs naturally without external force. Our warranty focuses on defects in materials and workmanship, not the natural aging of the product.
Can I transfer my warranty if I sell or gift my bracelet?
Our warranty is generally non-transferable and applies to the original purchaser of the Pure Energy LV product. If you have questions about a specific situation, please contact our customer service team at [[phonenumber]].
What if my bracelet is outside the warranty period?
Even if your bracelet is outside the warranty period, we encourage you to contact us regarding any issues. While repairs or replacements may incur a fee, we are always happy to discuss potential solutions and provide advice to help you continue enjoying your Pure Energy LV products.
Your well-being, our commitment
At Pure Energy LV, we're dedicated to your health and balance through our negative ion energy bracelets. Our commitment to quality and a comprehensive warranty ensures your peace of mind. Explore our full range of products and discover the difference Pure Energy LV can make in your life.